Return and Refund Policy

SECTION 23 – 90-DAY MONEY-BACK GUARANTEE

If you are not satisfied with your purchase for any reason, you may return it within 90 days of delivery. No questions asked: you do not need to give a reason for your return.

Orders that have not shipped yet: Cancel for a full refund, including shipping.

Unused items: Items returned unused and undamaged [in their original packaging] receive a full refund of the product price.

Used or damaged items: Items that have been used, or are returned damaged, are still accepted and refunded at the product price less a 15% restocking fee. "Used" means [define, e.g., removed from packaging and operated / plugged in]. "Damaged" means physical damage beyond what is needed to open the product.

For all returns: Original shipping and handling is not refundable, and return shipping is paid by the customer.

How to return:

1. Contact us at support@onninest.com or 1 (888) 814-2188 within 90 days of delivery to request a return. No reason is required.
2. Ship the item(s) to the Returns Department address in Section 22.
3. Include a note with your full name, Order number and the email address used to place your order.

We inspect returned items only to determine whether the restocking fee applies. When you request a refund, we will issue it according to these terms. We may mention alternatives such as a replacement or store credit, but you are never required to accept them, and declining will not reduce or delay your refund.